Recognising the diverse needs of neurodivergent patients, Tallaght University Hospital has developed a neurodiverse friendly environment in its Emergency Department.
Central to this initiative is the development of comprehensive guidelines for staff, equipping them with the necessary tools to effectively communicate with patients who identify as neurodivergent. These guidelines encompass a range of communication strategies tailored to individual needs, fostering a supportive and understanding environment from the moment patients enter the ED.
One significant step taken by the ED is the establishment of a dedicated sensory room. Sensory challenges, such as sensitivity to light and noise, can exacerbate stress and anxiety for neurodivergent individuals in busy ED environments. The sensory room provides a calming space, offering a respite from overwhelming stimuli and promoting relaxation. This innovative approach not only demonstrates a commitment to accommodating diverse sensory needs but also underscores the Hospital’s dedication to enhancing the overall patient experience.
Dr. Aileen McCabe, Consultant in Emergency Medicine at TUH, emphasises the significance of these initiatives. “Our goal is to ensure that every patient receives the highest quality of care, tailored to their individual needs. By fostering a neurodiversity-friendly environment, we are not only improving patient outcomes but also promoting inclusivity and understanding within our healthcare system.”
Commenting on the initiative spearheaded by Dr. McCabe, Lucy Nugent, Chief Executive of TUH said, “In the journey toward a more equitable healthcare system, initiatives like this implemented by my colleagues in the ED serve as beacons of progress, illuminating a path toward greater understanding, acceptance, and support for neurodivergent individuals. As the healthcare landscape continues to evolve, embracing neurodiversity is not just a choice—it’s a necessity. Tallaght University Hospital is leading this charge.
A survey conducted within the ED revealed overwhelmingly positive feedback from patients, indicating a notable increase in satisfaction levels since the implementation of neurodiversity-friendly initiatives. Patients reported feeling more understood and supported during their time in the ED, highlighting the tangible impact of creating an inclusive environment.
The Team involved in implementing this change include, Lee Harte, ED Receptionist; Loreto Brady, ED Administrator; Yvette Hudson and Mark Daly, ED Patient Liaison Officers; Suzanne Kennedy, Acute Intellectual Disability Liaison Nurse; Dr. Mairead Reidy, NCHD; Frank Neylon, Project Manager, Facilities; April Walsh, ED CNM III; Mary Byrne, Acute floor ADON and James Power, GP Liaison Nurse.
