Prevention and Management of Work-Related Stress

29th May 2024

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The HSE has revised its Policy for the Prevention and Management of Work-Related Stress.

Work-Related Stress occurs when a person feels unable to cope due to a stressful work environment and it can result in increased absences. The HSE said all those who manage staff must familiarise themselves with the policy and complete the mandatory e-learning module on HSELanD.

“Work-related stress (WRS) can be defined as stress caused or made worse by work. This might happen when a person perceives their work environment in a way that makes them feel unable to cope. It could be caused by perceived or real pressures, deadlines, threats, or anxieties in the workplace,” said the HSE.

“There is an important distinction between pressure and stress. Pressure at the workplace is unavoidable, due to work demands.

“Pressure perceived as acceptable may even keep workers alert, motivated and able to work and learn. But when that pressure becomes excessive or unmanageable it can lead to stress, which can affect a person’s health.

Signs and symptoms

“Stress can cause many different symptoms. It could have an impact on a person’s behaviour, mental health, and physical wellbeing.

“It’s not always easy to recognise when stress is the reason a person is acting differently.

“ Symptoms of stress include:

“Thoughts, Emotions, Behaviour and Physical symptoms.

How work-related stress impacts teams

“Employers must assess the risks of work-related stress and take action to protect their employees.

“Work-related stress can affect an entire team in a number of ways. Some of the signs and symptoms to look for in the workplace are, Employee attitude and behaviour, Relationships at work and Work performance.

“Signs and symptoms can also include an increase in, sickness absence (especially frequent short periods of absence), presenteeism (staff coming into work when they are unwell) and employee turnover

Causes of stress at work

“Research shows there are six aspects of work design that can have an impact on work-related stress (WRS) if not properly managed:

Demands – The demands of people’s jobs, such as workload, working patterns and the work environment.
Control – The amount of control individuals have at work, or how much say they have over the way they do their work.
Support – The support employees receive from their line manager (manager support) and their colleagues (peer support).
Relationships – How well relationships are functioning in the workplace, including preventing bullying and harassment, managing conflict and ensuring positive relationships.
Role – How clear people are about their role.
Change – How well change is managed and communicated

Preventing work-related stress

Managers should make sure employees are aware of:

WRS and what it is
Signs and symptoms of WRS
Supports available
Responsibilities around WRS
How to raise concerns and report WRS early

You can prevent and reduce work-related stress by talking to your employees and learning how to identify signs of stress.

The HSE approach to preventing work-related stress focuses on risk identification and assessment, as well as the implementation of control measures and employee engagement in risk management.

Risk assessment process for managers

“You can conduct WRS risk assessments with a team or an individual to identify and report WRS signs and symptoms.

“You must ensure that the risks associated with WRS are identified and documented in the risk assessments. These should follow the six key areas of work design outlined in the management standards.

“You can do one of the following:

Complete a Work-Related Stress Risk Assessment Form
Conduct the HSE Work Positive survey for teams of more than five employees, and use the generated work-related stress report to complete the Work-Related Stress Risk Assessment Form

HSE Work Positive (CI) is a WRS risk assessment process that helps you evaluate work-related stress. It helps to conduct a work-related risk assessment and use the stress section results to complete the work-related stress risk assessment form. To meet the requirements of the policy, you must complete the work-related stress risk assessment form.

Overview of HSE approach to work-related stress risk assessment (PDF, 466 KB, 1 page)

Learn more about the roles and responsibilities for managing WRS in the HSE National Policy on the Prevention and Management of Work-Related Stress, 2023.

Support and advice for employees

“It is normal to feel under pressure and experience stress at various points in our working and personal lives. Understanding stress reactions and how stress affects us can help us manage stress more effectively.

“Avoid work-related stress by:

Talking things through with someone to help lessen stress or anxiety.
Not trying to appear strong and managing everything alone.
Contacting Employee Assistance Programme (EAP) – a free counselling service for employees
Raising stress-related concerns with your manager

“You can discuss your concerns with your manager, agree on a referral to support services, or request more information about these services.

These could include:

“You can contact these support services directly. You can do this without discussing the issue with your manager. You can also ask your General Practitioner (GP) for support and to manage your health from a medical perspective.

“HSE health and wellbeing programmes to support staff include:

Support and advice for managers

“As a manager, you should familiarise yourself with the HSE National Policy on the Prevention and Management of Work-Related Stress, 2023. This provides a framework for preventing and managing WRS, including roles and responsibilities relating to risk assessment.

“To assist you in managing work-related stress, see the training programme Preventing and Managing Work-Related Stress – A guide for Managers.

“This programme aims to raise awareness of your duty of care in preventing and managing work-related stress in accordance with your statutory responsibilities, and it will guide you through the WRS risk assessment process. It is mandatory for managers in the HSE and is available on HSeLanD

Related documents

HSE Policy on the Prevention and Management of Work-related Stress 2023

Signs and symptoms of work-related stress (PDF, 420 KB, 2 pages)

HSE management of concerns relating to work-related stress (PDF, 488 KB, 1 page)

HSE supports available (PDF, 430 KB, 1 page)

HSE UK Management Standards (PDF, 500 KB, 7 pages)

HSE approach to work-related stress risk assessment (PDF, 466 KB, 1 page)

HSE Work Positive poster (PDF, 300 KB, 1 page)

Risk assessments

WRS Risk Assessment Form

Team WRS Risk Assessment Form Fillable Template

Sample Team WRS Risk Assessment Form Worked Example